Refund policy

Return

Intuit software is eligible for return or exchange within 60 days of purchase.

Equipment returns or exchanges are generally accepted within 15 or 30 days of purchase if received in the original condition with all accessories and original packaging. 

All non-defective returns are subject to a 25% restocking fee per device. The customer is responsible for initiating the return and paying related shipping charges unless there was an error on our part or the product was defective or damaged upon receipt. We recommend using a reliable carrier with tracking information. Refunds are processed net of shipping and restocking fees within one week of product receipt. All hardware units must be in new condition. Buyer pays for return shipping. Any refunds will be adjusted accordingly.

Warranty
Most of our equipment is shipped with a manufacturer’s warranty. Most new equipment comes with a 1 year manufacturer’s warranty, refurbished equipment comes with a 3 month manufacturer’s warranty and used equipment has no warranty. However, we will repair or replace any defective product within 30 days of the sale. Most warrantees are handled DIRECTLY through the manufacturer(s) after the return period. For any equipment purchases that include a merchant account or other services we established for the customer, we program and test the equipment on-site to ensure that upon receiving, it is functional and ready for use "out of the box."